Connectbase APIs - Terms of Service

Last modified: January 4, 2024

Thank you for using Connectbase’s APIs (https://developer.connectbase.com) and associated software (collectively, “APIs”). By accessing or using our APIs, you are agreeing to the terms below. If there is a conflict between these terms and additional terms applicable to a given API, the additional terms will control for that conflict. Collectively, we refer to the terms below, any additional terms, terms within the accompanying API documentation, and any applicable policies and guidelines as the “Terms.” You agree to comply with the Terms and that the Terms control your relationship with us. So please read all the Terms carefully. If you use the APIs as an interface to, or in conjunction with other Connectbase products or services, then the terms for those other products or services also apply. 

Under the Terms, “Connectbase” means Connected2Fiber, Inc., d/b/a Connectbase with offices at 134 Flanders Road, Suite 375, Westborough, Massachusetts, 01581, United States, unless set forth otherwise in additional terms applicable for a given API. We may refer to “Connectbase” as “we”, “our”, or “us” in the Terms.

Section 1: Account and Registration

1. Accepting the Terms

You may not use the APIs and may not accept the Terms if (a) you are not of legal age to form a binding contract with Connectbase, or (b) you are a person barred from using or receiving the APIs under the applicable laws of the United States or other countries including the country in which you are resident or from which you use the APIs.

2. Entity Level Acceptance

If you are using the APIs on behalf of an entity, you represent and warrant that you have authority to bind that entity to the Terms and by accepting the Terms, you are doing so on behalf of that entity (and all references to “you” in the Terms refer to that entity).

3. Registration

In order to access certain APIs you may be required to provide certain information (such as identification, contact details, and an email address) as part of the registration process for the APIs, or as part of your continued use of the APIs. Any registration information you give to Connectbase will always be accurate and up to date and you’ll inform us promptly of any updates including required removals. Only registered customer domains are allowed to be used and unless prior approval is obtained from Connectbase and the registered customer’s admin, personal/non-corporate emails as identifiers are not permitted.

4. Subsidiaries and Affiliates

Connectbase may engage with subsidiaries and affiliated legal entities around the world. These companies may provide the APIs to you on behalf of Connectbase and the Terms will also govern your relationship with these companies.

Section 2: Using Our APIs

1. Your End Users

You will require your end users to comply with (and not knowingly enable them to violate) applicable law, regulation, and the Terms.

2. Compliance with Law, Third-Party Rights, and Other Connectbase Terms of Service

You will comply with all applicable law, regulation, and third-party rights (including without limitation laws regarding the import or export of data or software, privacy, and local laws). You will not use the APIs to encourage or promote illegal activity or violation of third-party rights. You will not violate any other terms of service with Connectbase (or its affiliates).

3. Permitted Access

You will only access (or attempt to access) an API by the means described in the documentation of that API. If Connectbase assigns you developer credentials (e.g.  IDs and keys), you must use them with the applicable APIs. You will not misrepresent or mask either your identity or your API Client’s identity when using the APIs or developer accounts.

4. API Limitations

Connectbase uses internal tools to monitor the quantity of users, number of supported instances, and other capacity metrics (such as number of API calls) to ensure that authorized maximums are not exceeded and that your use of Connectbase API’s are not adversely impacting Connectbase’s API platform.  Connectbase may set and enforce limits on your use of the APIs (e.g. limiting the number of API requests that you may make or the number of users that can be authorized), in our sole discretion. If Connectbase, in our sole discretion suspects that your use of the API may be overburdening or unreasonably impacting Connectbase’s APIs, Connectbase reserves the right to temporarily suspend your access to the API.  You agree to, and will not attempt to circumvent, such limitations documented with each API. If you would like to use any API beyond these limits, you must obtain Connectbase’s express consent (and Connectbase may decline such request or condition unless acceptance on your agreement to additional terms and/or charges for that use). To seek such approval, contact the relevant Connectbase Support team for information (e.g. by using the Connectbase Support email or web portal).

5. Open Source Software

Some of the software required by or included in our APIs may be offered under an open source license. Open source software licenses constitute separate written agreements. For certain APIs, open source software will be listed in the documentation. To the limited extent the open source software license expressly supersedes the Terms, the open source license instead sets forth your agreement with Connectbase for the applicable open source software.

6. Communication with Connectbase

We may send you certain communications in connection with your use of the APIs.

7. Feedback

If you provide feedback or suggestions about our APIs, then we (and those we allow) may use such information without obligation to you.

8. Non-Exclusivity

The Terms are non-exclusive. You acknowledge that Connectbase may develop products or services that may compete with other APIs or any other products or services.

Section 3: Your API Clients

1. API Clients and Monitoring

The APIs are designed to help you enhance your websites and applications (“API Client(s)”). YOU AGREE THAT CONNECTBASE MAY MONITOR USE OF THE APIS TO ENSURE QUALITY, IMPROVE CONNECTBASE PRODUCTS AND SERVICES, AND VERIFY YOUR COMPLIANCE WITH THE TERMS. This monitoring may include Connectbase accessing and using your API Client, for example to identify security issues that could affect Connectbase or its users. You will not interfere with this monitoring. Connectbase may use any technical means to overcome such interference. Connectbase may suspend access to the APIs by you or your API Client without notice if we reasonably believe that you are in violation of the Terms.

2. Security

You will use commercially reasonable efforts to protect information collected by your API Client, including personally identifiable information (“PII”), from unauthorized access or use and will promptly report to your users any unauthorized access or use of such information to the extent required by applicable law.

3. Ownership

Connectbase does not acquire ownership in your API Clients, and by using our APIs, you do not acquire ownership of any rights in our APIs or the content that is accessed through our APIs.

4. User Privacy and API Clients

You will comply with all applicable privacy laws and regulations including those applying to PII. You will provide and adhere to a privacy policy for your API Client that clearly and accurately describes to users of your API Client what user information you collect and how you use and share such information (including for advertising) with Connectbase and third parties.

Section 4: Prohibitions and Confidentiality

1. API Prohibitions

When using the APIs, you may not (or allow those acting on your behalf to):

1. Sublicense an API for use by a third party. Consequently, you will not create an API Client that functions substantially the same as the APIs and offer it for use by third parties.
2. Perform an action with the intent of introducing to Connectbase products and services any viruses, worms, defects, Trojan horses, malware, or any items of a destructive nature.
3. Defame, abuse, harass, stalk, or threaten others.
4. Interfere with or disrupt the APIs or the servers or networks providing the APIs.
5. Promote or facilitate unlawful online gambling or disruptive commercial messages or advertisements.
6. Reverse engineer or attempt to extract the source code from any API or any related software, except to the extent that this restriction is expressly prohibited by applicable law.
7. Use the APIs for any activities where the use or failure of the APIs could lead to death, personal injury, or environmental damage (such as the operation of nuclear facilities, air traffic control, or life support systems).
8. Use the APIs to process or store any data that is subject to the International Traffic in Arms Regulations maintained by the U.S. Department of State.
9. Remove, obscure, or alter any Connectbase terms of service or any links to or notices of those terms.

Unless otherwise specified in writing by Connectbase, Connectbase does not intend use of the APIs to create obligations under the Health Insurance Portability and Accountability Act, as amended (“HIPAA”), and makes no representations that the APIs satisfy HIPAA requirements. If you are (or become) a “covered entity” or “business associate” as defined in HIPAA, you will not use the APIs for any purpose or in any manner involving transmitting protected health information to Connectbase unless you have received prior written consent to such use from Connectbase.

2. Confidential Matters

Developer credentials (such as passwords, keys, and client IDs) are intended to be used by you and identify your API Client. You will keep your credentials confidential and make reasonable efforts to prevent and discourage other API Clients from using your credentials. Developer credentials may not be embedded in open source projects.

Our communications to you and our APIs may contain Connectbase confidential information. Connectbase confidential information includes any materials, intelligence, communications, and information that would normally be considered confidential under the circumstances. If you receive any such information, then you will not disclose it to any third party without Connectbase’s prior written consent. Connectbase confidential information does not include information that you independently developed, that was rightfully given to you by a third party without confidentiality obligation, or that becomes public through no fault of your own. You may disclose Connectbase confidential information when compelled to do so by law if you provide us reasonable prior notice, unless a court orders that we not receive notice.

Section 5: Content

1. Content Accessible Through our APIs

Our APIs may contain some third-party content. This content is the sole responsibility of the service that makes it available. We may sometimes review content to determine whether it is illegal or violates our policies or the Terms, and we may remove or refuse to display content. Finally, content accessible through our APIs may be subject to intellectual property rights, and, if so, you may not use it unless you are licensed to do so by the owner of that content or are otherwise permitted by law. Your access to the content provided by the API may be restricted, limited, or filtered in accordance with applicable law, regulation, and policy.

2. Submission of Content

Some of our APIs allow the submission of content. Connectbase does not acquire any ownership of any intellectual property rights in the content that you submit to our APIs through your API Client, except as expressly provided in the Terms. For the sole purpose of enabling Connectbase to provide, secure, and improve the APIs (and the related service(s)) and only in accordance with the applicable Connectbase privacy policies, you give Connectbase a perpetual, irrevocable, worldwide, sublicensable, royalty-free, and non-exclusive license to Use content submitted, posted, or displayed to or from the APIs through your API Client. “Use” means use, host, store, modify, communicate, and publish. Before you submit content to our APIs through your API Client, you will ensure that you have the necessary rights (including the necessary rights from your end users) to grant us the license.

3. Retrieval of content

When a user’s non-public content is obtained through the APIs, you may not expose that content to other users or to third parties without explicit consent from that user and Connectbase.

4. Data Portability

Connectbase does not support data portability. For as long as you use or store any location data that you obtained through the APIs, you agree to not enable your users to export their data to other services or applications of their choice in a way and you agree that you will not make that data available to third parties without Connectbase’s written consent.

5. Prohibitions on Content

Unless expressly permitted by Connectbase and the content owner or by applicable law, you will not, and will not permit your end users or others acting on your behalf to, do the following with content returned from the APIs:

1. Scrape, build databases, or otherwise create permanent copies of such content, or keep cached copies longer than permitted by the cache header;
2. Copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, publicly display, or sublicense to any third party;
3. Misrepresent the source or ownership; or
4. Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices; or falsify or delete any author attributions, legal notices, or other labels of the origin or source of material.

Section 6: Brand Features; Attribution

1. Brand Features

“Brand Features” is defined as the trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of each party. Except where expressly stated, the Terms do not grant either party any right, title, or interest in or to the other party’s Brand Features. All use by you of Connectbase’s Brand Features (including any goodwill associated therewith) will inure to the benefit of Connectbase.

2. Attribution

You agree to display any attribution(s) required by Connectbase as described in the documentation for the API. Connectbase hereby grants to you a nontransferable, nonsublicenseable, nonexclusive license while the Terms are in effect to display Connectbase’s Brand Features for the purpose of promoting or advertising that you use the APIs. You must only use the Connectbase Brand Features in accordance with the Terms and for the purpose of fulfilling your obligations under this Section. In using Connectbase’s Brand Features, you must follow Connectbase’s guidance for Brand use. You understand and agree that Connectbase has the sole discretion to determine whether your attribution(s) and use of Connectbase’s Brand Features are in accordance with the above requirements and guidelines.

3. Publicity

You will not make any statement regarding your use of an API which suggests partnership with, sponsorship by, or endorsement by Connectbase without Connectbase’s prior written approval.

4. Promotional and Marketing Use

In the course of promoting, marketing, or demonstrating the APIs you are using and the associated Connectbase products, Connectbase may produce and distribute incidental depictions, including screenshots, video, or other content from your API Client, and may use your company or product name. You grant us all necessary rights for the above purposes.

Section 7: Privacy and Copyright Protection

1. Connectbase Privacy Policies

By using our APIs, Connectbase may use submitted information in accordance with our privacy policies.

2. Connectbase DMCA Policy

We provide information to help copyright holders manage their intellectual property online, but we can’t determine whether something is being used legally or not without their input. We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. If you think somebody is violating your copyrights and want to notify us, you can find information about submitting notices and Connectbase’s policy about responding to notices from our Customer Support team.

Section 8: Termination

1. Termination

You may stop using our APIs at any time with or without notice. Further, if you want to terminate the Terms, you must provide Connectbase with prior written notice and upon termination, cease your use of the applicable APIs. Connectbase reserves the right to terminate the Terms with you or discontinue the APIs or any portion or feature or your access thereto for any reason and at any time without liability or other obligation to you.  Registering using a non-company/non-corporate email address or unverifiable email address may result in termination of access without notice and Connectbase will not be liable for any damages related to such termination. 

2. Your Obligations Post-Termination

Upon any termination of the Terms or discontinuation of your access to an API, you will immediately stop using the API, cease all use of the Connectbase Brand Features, and delete any cached or stored content that was permitted by the cache header under Section 5. Connectbase may independently communicate with any account owner whose account(s) are associated with your API Client and developer credentials to provide notice of the termination of your right to use an API. Companies with Authorized Users of an API registered using a personal email or company/corporate address are responsible for terminating access to the API upon termination of employment with Company and the Company remains liable for any/all usage charges associated with accessing/using the API until the Company terminates access to any API.

3. Surviving Provisions

When the Terms come to an end, those terms that by their nature are intended to continue indefinitely will continue to apply, including but not limited to: Sections 4b, 5, 8, 9, and 10.

Section 9: Liability for our APIs

1. WARRANTIES

EXCEPT AS EXPRESSLY SET OUT IN THE TERMS, NEITHER CONNECTBASE NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE APIS. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT ACCESSED THROUGH THE APIS, THE SPECIFIC FUNCTIONS OF THE APIS, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE APIS “AS IS”.

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EXCEPT AS EXPRESSLY PROVIDED FOR IN THE TERMS, TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES, GUARANTEES, CONDITIONS, REPRESENTATIONS, AND UNDERTAKINGS.

2. LIMITATION OF LIABILITY

WHEN PERMITTED BY LAW, CONNECTBASE, AND CONNECTBASE’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA; FINANCIAL LOSSES; OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF CONNECTBASE, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIM UNDER THE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE APPLICABLE APIS (OR, IF WE CHOOSE, TO SUPPLYING YOU THE APIS AGAIN) DURING THE SIX MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

IN ALL CASES, CONNECTBASE, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY EXPENSE, LOSS, OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

3. Indemnification

Unless prohibited by applicable law, if you are a business, you will defend and indemnify Connectbase, and its affiliates, directors, officers, employees, and users, against all liabilities, damages, losses, costs, fees (including legal fees), and expenses relating to any allegation or third-party legal proceeding to the extent arising from:

1. your misuse or your end user’s misuse of the APIs;
2. your violation or your end user’s violation of the Terms; or
3. any content or data routed into or used with the APIs by you, those acting on your behalf, or your end users.

Section 10: General Provisions

1. Modification

We may modify the Terms or any portion to, for example, reflect changes to the law or changes to our APIs. You should look at the Terms regularly. We’ll post notice of modifications to the Terms within the documentation of each applicable API, to the Connectbase website, and/or in the Connectbase developers console. Changes will not apply retroactively and will become effective no sooner than 30 days after they are posted. But changes addressing new functions for an API or changes made for legal reasons will be effective immediately. If you do not agree to the modified Terms for an API, you should discontinue your use of that API. Your continued use of the API constitutes your acceptance of the modified Terms.

2. S. Federal Agency Entities

The APIs were developed solely at private expense and are commercial computer software and related documentation within the meaning of the applicable U.S. Federal Acquisition Regulation and agency supplements thereto.

3. General Legal Terms

We each agree to contract in the English language. If we provide a translation of the Terms, we do so for your convenience only and the English Terms will solely govern our relationship. The Terms do not create any third party beneficiary rights or any agency, partnership, or joint venture. Nothing in the Terms will limit either party’s ability to seek injunctive relief. We are not liable for failure or delay in performance to the extent caused by circumstances beyond our reasonable control. If you do not comply with the Terms, and Connectbase does not take action right away, this does not mean that Connectbase is giving up any rights that it may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms. The Terms are the entire agreement between you and Connectbase relating to its subject and supersede any prior or contemporaneous agreements on that subject. For information about how to contact Connectbase, please visit our contact page.

Except as set forth below: (i) the laws of Massachusetts, U.S.A., excluding Massachusetts’ conflict of laws rules, will apply to any disputes arising out of or related to the Terms or the APIs and (ii) ALL CLAIMS ARISING OUT OF OR RELATING TO THE TERMS OR THE APIS WILL BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF MASSACHUSETTS, USA, AND YOU AND CONNECTBASE CONSENT TO PERSONAL JURISDICTION IN THOSE COURTS.

If you are accepting the Terms on behalf of a United States federal government entity, then the following applies instead of the paragraph above: the laws of the United States of America, excluding its conflict of laws rules, will apply to any disputes arising out of or related to the Terms or the APIs. Solely to the extent permitted by United States Federal law: (i) the laws of the State of Massachusetts (excluding Massachusetts conflict of laws rules) will apply in the absence of applicable federal law; and (ii) FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE TERMS OR THE APIS, THE PARTIES CONSENT TO PERSONAL JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE COURTS IN MASSACHUSETTS.

If you are accepting the Terms on behalf of a United States city, county, or state government entity, then the following applies instead of the paragraph above: the parties agree to remain silent regarding governing law and venue.